SAML2 idP - Troubleshooting
Last Updated 3 months ago
If you encounter issues with SAML 2.0 Single Sign-On (SSO) login on the Quickchannel platform, you might need to inspect the SAML response from your identity provider. Here's how to do it on different browsers:
For All Browsers
- Go to the page login page for Quickchannel Console
- Follow the steps specific to your browser below.
Google Chrome
- Open the Quickchannel login page.
- Press F12 to open the Developer Tools console.
- Select the Network tab, then click on "Preserve log" in the upper left corner.
- Initiate the login on Quickchannel Console page by entering a valid e-mail address and press login.
- If the Method column isn't visible in Web inspector, right-click any column label and choose "Method".
- Look for a SAML Post in the Network log, then select that row.
- Click on the Payload tab at the top. Locate the SAMLResponse element containing the encoded request. This value is the Base64-encoded response.
Mozilla Firefox
- Open the Quickchannel login page.
- Press F12 to open the Web Developer Tools console.
- Select the Network tab.
- In the upper right corner, click the gear icon and select "Persist logs".
- Initiate the login on Quickchannel Console page by entering a valid e-mail address and press login.
- If the Method column isn't visible in Web inspector, right-click any column label and choose "Method".
- Find a POST SAML in the table, then select that row.
- Click on the Request tab. Look for the SAMLResponse element to find the Base64-encoded response.
Apple Safari
- Open the Quickchannel login page.
- Enable Web Inspector in Safari preferences (Preferences > Advanced > Show Develop menu in the menu bar).
- From the menu bar, choose "Develop" and then "Show Web Inspector".
- Select the Network tab.
- Click on "Preserve Log".
- Initiate the login on Quickchannel Console page by entering a valid e-mail address and press login.
- If the Method column isn't visible in Web inspector, right-click any column label and choose "Method".
- Look for a POST SAML in the table, then select that row.
- Click on the Headers tab. Locate the SAMLResponse element, which contains the encoded request. Scroll down to find Request Data with the name SAMLResponse. The associated value is the Base64-encoded response.